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Bluetooth service bulletin mentions removal of too many phone pairings in [http://forum.e46fanatics.com/showthread.php?t=756716 this thread]
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* [[E46 Bluetooth]] -> Bluetooth service bulletin mentions removal of too many phone pairings in [http://forum.e46fanatics.com/showthread.php?t=756716 this thread]
 
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SI B 84 09 06
 
SI B 84 09 06

Revision as of 20:27, 15 April 2019

SI B 84 09 06
Phone, Navigation Systems

October 2007
Technical Service

This Service Information bulletin supersedes S.I. B84 09 06 dated April 2006.

[NEW] designates changes to this revision
SUBJECT
Bluetooth½ Inoperative, TCU FC # A379 or 79

MODEL
E46 (3 Series) with Premium Package (ZPP) or BMW AssistÖ (SA 639) from 9/04 production (325i/iA from 10/04 production)

E53 (X5) with Premium Package (ZPP) or BMW Assist (SA 639) from 10/04 production

E60, E61 (5 Series) from 9/04 production E63, E64 (6 Series) from 9/04 production E65, E66 (7 Series) from 3/05 production

E70 (X5) with Premium Package (ZPP) or BMW Assist (SA639)

E83 (X3) with Premium Package (ZPP) or BMW Assist (SA639) from 9/04 production

E85, E86 (Z4) with Premium Package (ZPP) or BMW Assist (SA639) from 10/04 production

E90, E91, E92, E93 (3 Series) with Premium Package (ZPP) or BMW Assist (SA639)
SITUATION
An approved Bluetooth½ enabled handset does not connect/bond to the vehicle.

The Telematics Control Unit (TCU) has one of the following fault codes stored in fault memory:
^ A379 (Error in Bluetooth-Interface)

^ 79 (Error in Bluetooth-Interface)

CAUSE
Conflict between handset and TCU.

COMPATIBLE HANDSET INFORMATION:
Before the complaint can be addressed, the particular handset must be verified for compatibility. On vehicles equipped with BMW Assisttrade; with Bluetoothreg; wireless technology, confirm whether or not the phone is compatible. Visit www.bmwusa.com/bluetooth for a list of handsets that have passed BMW testing for compatibility. Note the following disclaimer on this web site:

^ "This list is provided for reference only. The mobile phones listed here have passed compatibility tests as of the date of testing and meet or exceed minimum standards established by BMW. The list is not a warranty for phone performance or functionality. BMW makes no guarantees or warrantees as to the performance of each phone while connected to your BMW via Bluetooth Wireless Technology. Furthermore, software releases by BMW, the phone supplier or the wireless carrier dated after testing might alter compatibly results. While many phones are offered with Bluetooth Wireless Technology, not all phones support the necessary profiles to work with your BMW. BMW does not guarantee availability or functionality with all wireless carriers. Functions such as synchronizing the address book and transferring a call into or out of the vehicle may function differently from phone to phone".

[NEW] PROCEDURE
In case of a customer complaint on I/K-bus vehicle (E.g. E46, E53, E83, E85, etc.):

1. Verify the customer's complaint.

2. Perform a short test using BMW diagnostic tools using DIS software V51 or higher.

3. Perform test module B8400_00123 for the Bluetooth antenna. Does the Bluetooth antenna circuit pass the test module?

^ If no, diagnose and repair the Bluetooth antenna circuit. Then retest the system for the customer's complaint.

^ If yes, proceed to step 4.

4. Delete the paired devices from the handset.

5. Delete the paired devices from the TCU.

^ Select 'Control Unit functions'

^ Select the 'TCU'

^ Select 'keypad handsetBluetooth mobile'

^ Select 'number of Bluetooth devices' and press 'Display'

^ The number of paired devices will be displayed (This is the total number of devices that have been previously paired to the vehicle)

^ Select 'Delete list of Bluetooth devices' and press 'Activate'

^ Select 'number of Bluetooth devices' and press 'Display' (This should now display '0')

^ Turn the ignition off for two minutes

6. Pair a known good (reference) compatible handset to the vehicle following the procedure outlined in SI B84 13 04 (BMW Assist with Integrated Bluetooth).

^ If the known good (reference) handset does NOT pair to the vehicle, proceed to step 8.

^ If the handset pairs to the vehicle, allow the phone book to complete downloading.

7. Place a phone call using the vehicle controls. Does the system operative correctly?

^ If yes, pair the customer's compatible handset and retest the system for the customer's complaint.

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

8. Does the TCU have fault code # 79 (Error in Bluetooth-Interface) stored in fault memory?

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

^ If yes, check the fault frequency and note down the number of times the error occurred. Work through the test module as outlined in steps 9, 10 and 11.

9. Clear the fault and reference the below information about fault code 79.

^ Fault code 79 is an erroneous fault unless it is currently present.

^ The fault is only relative if it occurred more then 15 times.

10. After delete the fault. Again, try to pair the customer's handset to the vehicle.

^ If the handset does not pair to the vehicle, proceed to step 11.

^ If the handset pairs correctly to the vehicle and the system operates correctly, release the vehicle back to the customer.

11. Pair a known good (reference) compatible handset with the vehicle following the procedure outlined in SI B84 13 04 (BMW Assist with Integrated Bluetooth).

^ If the known good (reference) handset does NOT pair to the vehicle, proceed to step 12.

^ If the handset pairs to the vehicle, allow the phone book to complete downloading.

12. Place a phone call using the vehicle controls. Does the system operative correctly?

^ If yes, pair the customer's compatible handset and retest the system.

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

13. If the handset still does not pair to the vehicle, the TCU is defective. Refer to the "TCU REPLACEMENT PROCEDURE" section of this bulletin.

In case of a customer complaint on a MOST-bus vehicle (E.g. E60, E63, E65, E70, E90, etc.):
1. Verify the customer's complaint.

2. Delete the paired devices following "PROCEDURE - DELETING PAIRED DEVICES" section of this bulletin.

3. Turn the ignition off for four (4) minutes.

4. Pair a known good (reference) compatible handset to the vehicle following the procedure outlined in SI B84 13 04 (BMW Assist with Integrated Bluetooth).

^ If the known good (reference) handset does NOT pair to the vehicle, proceed to step 6.

^ If the handset pairs to the vehicle, allow the phone book to complete downloading.

5. Place a phone call using the vehicle controls. Does the system operative correctly?

^ If yes, pair the customer's compatible handset to the vehicle. Then retest the system for the customer's complaint.

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

6. Perform a short test using BMW diagnostic tools using DIS software V51 or higher.

7. Perform test module B8400_00123 for the Bluetooth antenna. Does the Bluetooth antenna circuit pass the test module?

^ If no, diagnose and repair the Bluetooth antenna circuit. Then retest the system for the customer's complaint.

^ If yes, proceed to step 8.

8. Does the TCU have fault code # A379 (Error in Bluetooth-Interface) stored in fault memory?

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

^ If yes, check the fault frequency and note down the number of times the error occurred. Work through the test module as outlined in steps 9, 10 and 11.

9. Clear the fault and reference the below information about fault code 79.

^ Fault code A379 is an erroneous fault unless it is currently present.

^ The fault is only relative if it occurred more then 15 times.

10. After delete the fault. Again, try to pair the customer's handset to the vehicle.

^ If the handset does not pair to the vehicle, proceed to step 11.

^ If the handset pairs correctly to the vehicle and the system operates correctly, release the vehicle back to the customer.

11. Pair a known good (reference) compatible handset with the vehicle following the procedure outlined in SI B84 13 04 (BMW Assist with Integrated Bluetooth).

^ If the known good (reference) handset does NOT pair to the vehicle, proceed to step 13.

^ If the handset pairs to the vehicle, allow the phone book to complete downloading. Proceed to step 12.

12. Place a phone call using the vehicle controls. Does the system operative correctly?

^ If yes, pair the customer's compatible handset and retest the system.

^ If no, continue normal diagnosis. This service information bulletin is not relative for the customer's complaint.

13. If the handset still does not pair to the vehicle, the TCU is defective. Refer to the "TCU REPLACEMENT PROCEDURE" section of this bulletin.

[NEW] PROCEDURE - DELETING PAIRED DEVICES

Deleting paired devices on MOST-bus vehicles with a CD/CID (E.g. E60, E63, E65, E70, E90, etc.)


1. Turn the key on.

2. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.

3. Press down briefly on the controller to enter the i menu.

4. Scroll down to the "Communication settings" and select.

5. Select "Bluetooth" and press the controller.

6. Select "Phone" and press the controller.

7. "Bluetooth connectable in this menu" is displayed along with a list of previously paired devices.


8. One at a time, select each handset listed in the device list and press down on the controller. A pop up menu will be displayed asking if you want to delete the device. Select "yes".

9. Turn the ignition off and wait for the MOST-bus to enter sleep mode (approximately 4 minutes).

10. Delete all Bluetooth devices from the handset's Bluetooth device list. Refer to the handset's owner manual or the handset manufacturer's website for details on how to perform this procedure.

Deleting paired devices on MOST-bus vehicles with a RAD2 (E.g. E90, E91, E92, E93)


1. Turn the key on.

2. Press the "MENU" button.


3. Turn right knob to highlight "Phone".

4. Press the function button under "Phone".


5. "Searching for paired devices" is displayed.

6. Press the function button under "BT".

7. Using the right knob, select each device from the previous paired device list and then press the function button under "DELETE".


8. Turn the ignition off and wait for the MOST-bus to enter sleep mode (approximately 4 minutes).

9. Delete all Bluetooth devices from the handset's Bluetooth device list. Refer to the handset's owner manual or the handset manufacturer's website for details on how to perform this procedure.

[NEW] TCU REPLACEMENT PROCEDURE
1. The route cause of the problem is under analysis, please refer to SI B84 23 05 (Enhanced Support for BMW Assist Telematics Control Unit (TCU) with Bluetooth & CPT9000 Phone Systems) prior to replacing the TCU.

2. Refer to TIS (RA 84 11...) for the TCU replacement procedure.

3. Before installing the new TCU, remove one copy of the Electronic Serial Number (ESN) label and place it on the repair order for reference during warranty claim entry. You will be asked for the new TCU "ESN" when submitting a claim via DCSnet. Refer to SI B01 10 05 for more details.